Firms in Brazil Eye Digital Solutions to Supply-Chain Snags

A host of new technologies are set to transform fragile, legacy Brazilian supply chains into a robust, modern supply network, ISG Provider Lens™ report says

November 27, 2023 11:00 AM Eastern Standard Time

SÃO PAULO–(BUSINESS WIRE)–A growing awareness of key vulnerabilities in global supply chains that first became apparent during the COVID pandemic and continue to hamper some Brazilian enterprises is driving a fundamental transformation in the way these companies operate, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

“Information technology companies specializing in supply chain in Brazil have played a crucial role in improving supply chain operations throughout various industries.”Post this

The 2023 ISG Provider Lens™ Supply Chain Services report for Brazil finds that although the pandemic has been declared over, significant supply chain challenges remain, exacerbated by current macroeconomic conditions and geopolitical tensions. The appropriate application of a host of new digital technologies, including IoT, blockchain, 3D printers and especially AI, will make it possible to overcome them, the ISG report says.

“Digital transformation has become a new imperative,” said Bob Krohn, ISG partner and industry lead, Manufacturing. “Information technology companies specializing in supply chain in Brazil have played a crucial role in improving supply chain operations throughout various industries.”

Providers offer solutions and services that enable the automation, optimization and integration of processes, boosting operational efficiency, visibility and more assertive strategic decision-making, the ISG report says. After developing these solutions, providers are also taking on responsibility for maintaining, improving and expanding their use across the business, ISG says.

According to the ISG report, dramatic improvements in supply chain technology have led to a corresponding increase in competitiveness. There is a growing number of digitally native companies that form partnerships with enterprise customers to develop innovative solutions that are then made available to other companies and sectors of the economy, the ISG report says.

Of all the available new technologies, artificial intelligence will have the greatest impact on the supply chain, the ISG report says. Advancements in AI, including large language models, will allow Brazilian enterprises to move toward solutions that address long supply chains, volatility and an increasing complexity of variables, the report says. Large amounts of internal and external data, structured and unstructured, stored in data lakes, mined and analyzed, will generate new correlations, insights and decision models, ISG says.

“The concept of humans and machines working in symbiosis is becoming a reality,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “The potential applications of AI in the supply chain are enormous.”

The report also examines how Brazilian retail companies are using blockchain technology to aid in food traceability, and addresses the role ESG plays in supply chains in Brazil.

The 2023 ISG Provider Lens™ Supply Chain Services report for Brazil evaluates the capabilities of 39 providers across three quadrants: Supply Chain Advisory and Consulting Services, Supply Chain IT Operation Services and Supply Chain BPO Services.

The report names Accenture as a Leader in all three quadrants, while IBM is named as a Leader in two quadrants. Deloitte, EY, ILOS, McKinsey, Stefanini, TCS, Tech Mahindra and XCELIS are named as Leaders in one quadrant each.

In addition, Alvarez & Marsal and BRQ are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.

A customized version of the report is available from Accenture.

The 2023 ISG Provider Lens™ Supply Chain Services report for Brazil is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.