Press Release – October 10, 2024

Datos Insights recognizes the innovative financial institutions that have leveraged best-in-class technology at the Seventh Annual Commercial and Small Business Banking Forum.

Datos Insights is pleased to announce the winners of the 2024 Impact Awards in Commercial Banking. The awards, which were presented during the Commercial and Small Business Banking Forum in New York on October 9, recognize innovation achieved by financial institutions leveraging technology to set a higher standard.

In its seventh year, the awards program honors the innovative financial institutions introducing new products, capabilities, or levels of automation and effectiveness that bring the industry one step closer to next-generation banking. These are the financial institutions, regardless of size, that others will follow. The winners and silver medalists across the five categories are as follows:

Artificial Intelligence and Advanced Analytics

• Winner: Bank of America
• Silver Medalist: BMO

Customer Experience

• Winner: Citizens Financial
• Silver Medalist: U.S. Bank

Digital Channel Capabilities

• Winner: PNC Bank
• Silver Medalist: Wells Fargo

Operational Efficiency

• Winner: Valley National Bank
• Silver Medalist: United Bankers’ Bank

Product Development

• Winner: Synovus Bank
• Silver Medalist: TD Bank

The case studies of the winning financial institutions will be featured in the upcoming Datos Insights 2024 Impact Awards report, which will be published on October 16, 2024.

“Financial institutions are facing increasing pressure as their corporate clients seek more sophisticated solutions. There’s a growing demand for streamlined processes and automated systems that can simplify operations,” explains Erika Baumann, Director of Commercial Banking & Payments at Datos Insights. “We’re seeing financial service providers of various sizes respond to these challenges in diverse and innovative ways. The innovation awards serve as a spotlight, highlighting some of the most forward-thinking and market-responsive initiatives that banks and other financial institutions are implementing to meet and exceed their clients’ evolving expectations,” she adds.

The award winners and finalists were selected based on the following criteria:

• Level of innovation and competitive advantage
• Market need
• Impact on customer experience
• Impact on customer operational efficiency
• Level of new revenue opportunity
• Impact on customer retention/new customer attraction
• Level of scalability across customer base
• Future roadmap

The identification of a Datos Insights award winner or finalist is not an endorsement by Datos Insights of any vendor, product, or service.

To request additional information about Datos Insights’ Impact Awards, please contact us at [email protected].

About Datos Insights
Datos Insights delivers the most comprehensive and industry-specific data and advice to the companies trusted to protect and grow the world’s assets, and to the technology and service providers who support them. Staffed by experienced industry executives, researchers, and consultants, we support the world’s most progressive banks, insurers, investment firms, and technology companies through a mix of insights and advisory subscriptions, data services, custom projects and consulting, conferences, and executive councils.

Source : Datos Insights